Shipping policy
SHIPPING POLICY
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard shipping delivery time: 8-15 business days
Please note that delivery times are estimates and may vary depending on your location, customs clearance procedures, and carrier service.
Total Delivery Time
Total delivery time = Processing time (1-2 days) + Shipping time (7-12 days) Expected total: 8-14 business days from order placement to delivery
Shipment Confirmation & Order Tracking
You will receive a shipping confirmation email with tracking information once your order has shipped. You can track your package status at any time using the tracking number provided.
International Shipping
We ship to customers worldwide. Please note:
- International orders may be subject to import duties, taxes, and customs fees determined by your country's customs office. These charges are the responsibility of the recipient.
- Customs processing times vary by country and may add additional days to delivery estimates.
- We are not responsible for delays caused by customs clearance procedures.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delays
During peak seasons (holidays, promotional events), processing and shipping times may be extended. We will notify you of any significant delays.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at zurrahome@outlook.com within 48 hours of delivery (or expected delivery date for lost packages) so we can assist you.
Questions
For any shipping-related questions, please contact us at zurrahome@outlook.com.